Privacy policy
Last updated September 2026
This explains what personal information Washd collects when you use our website or app, why, and what control you have. We only collect what we need to run the service.
What we collect
- Your name, phone number and email address.
- Your vehicle details (make, model, colour, registration number).
- Your addresses and, when you choose to share it, your location, so we can check coverage and send a technician.
- Booking history, ratings, messages to support, and photos taken by our technicians of your vehicle before and after a job.
- Payment references from our payment provider. We never see or store your full card number or security code.
- Basic technical data such as device type and how you found us, to keep the service working and understand what helps customers.
How we use it
- To take and manage your bookings, take payment and send confirmations, reminders and receipts.
- To dispatch a technician and let them find your vehicle. Technicians only see the details they need for a job, and your exact address and phone number are only shown to them once they are on the way.
- To handle complaints, refunds and disputes, and to keep records our accounts require.
- To improve the service. We send marketing messages only if you have agreed, and you can opt out at any time.
Who we share it with
Only the providers that help us run the service: payment processing, SMS and email delivery, push notifications, map and address search, and hosting. They may only use your information to provide their service to us. We do not sell your personal information.
How long we keep it
We keep account and booking information while your account is open and for as long as needed for accounts, disputes and legal obligations. Vehicle photos are kept for a limited period after a job so we can resolve any complaint. When you delete your account we remove your personal details and keep only what the law or our accounts require, without your name, address or contact details.
Your choices
- View and correct your details in your account.
- Turn marketing messages on or off at any time.
- Ask for a copy of your information, or delete your account, in the app or by contacting us.
Security
We use encryption in transit, restricted access and audit logs. No system is perfectly secure, so please tell us straight away if you think your account has been misused.
Contact
For any privacy question or request, email hello@washd.co.bw. We handle personal information in line with the data protection law that applies in Botswana.