Terms of service

Our service

We send a technician to clean your vehicle where it is parked, using the package you choose. Each package lists what is and is not included. We provide maintenance cleaning using waterless and low-water (rinseless) methods, and a rinse where a vehicle is heavily soiled. This is not a full valet.

Booking and payment

• You must give accurate vehicle, location and contact details, and a phone number you can be reached on.
• Your booking is confirmed when you book. You pay your technician in cash or by card when the wash is done.
• Prices are shown in Botswana pula before you pay. Extra charges for heavy soiling are shown before you confirm, and we may ask to review some vehicles first.
• Card payments are taken on the technician’s card machine. We do not store your card details.

Cancelling and rescheduling

• Cancel or reschedule free of charge up to 4 hours before your slot.
• You pay when the wash is done, so nothing is charged if you cancel.
• Please cancel as early as you can so we can offer the time to someone else.

Access, condition and safety

• The vehicle must be reachable at the booked time. If our technician cannot reach the vehicle or you, after waiting a reasonable time, the booking may be treated as missed.
• If the vehicle is much dirtier than described, or the site is unsafe or unsuitable, the technician may pause the job and contact you or us. You may be offered a different package or a surcharge, or the job may be cancelled.
• Please remove valuables. Our technician records the vehicle’s condition with photos before and after the job.

If something goes wrong

Tell us through your booking as soon as you can, ideally within 24 hours, and include photos where possible. We review the before and after photos and the technician’s notes. If we missed something, we will rewash or offer account credit. If you believe your vehicle was damaged, we will investigate promptly, and you should tell us about it as soon as you notice it.

Our responsibility

We take reasonable care and use suitable products and methods. To the extent the law allows, we are not responsible for damage that was already present, for wear or pre-existing paint defects, or for loss that is not a reasonably foreseeable result of our service. Nothing in these terms limits any right you have under law that cannot be excluded.

Your account

Keep your sign-in details private. You can delete your account in the app or on this site at any time, once you have no upcoming bookings.

Changes and governing law

We may update these terms and will post the new version here. These terms are governed by the laws of Botswana.

Contact

Questions? Email hello@washd.co.bw.